Website Terms & Conditions (Transport Services)
1. About Us
These Terms and Conditions apply to the use of services provided by EGF Logistics LTD. By booking a service with us or using our website, you agree to be bound by these terms.
We provide UK transport and delivery services using our own fleet of vehicles and, where required, through a trusted network of UK transport partners.
2. Services
We provide:
Dedicated van transport services for loads up to 3.5 tonnes
Nationwide UK delivery
Managed logistics solutions for larger consignments through approved transport partners
Collection and delivery of furniture, electrical goods, and general freight
All services are subject to vehicle availability and operational capacity.
3. Bookings
Bookings may be made via:
Our website
Telephone
A booking is only confirmed once we have provided written confirmation.
We reserve the right to refuse any booking where goods are deemed unsafe, illegal, or unsuitable for transport.
4. Payment Terms
Payment terms will be agreed at the time of booking.
Unless otherwise agreed:
Payment is due prior to delivery or within the agreed invoice period
Late payments may incur additional charges
We reserve the right to withhold services where outstanding balances exist.
5. Goods and Packaging
Customers are responsible for ensuring that:
Goods are adequately packaged
Items are safe for transportation
Accurate dimensions, weight, and description are provided
We are not liable for damage resulting from insufficient packaging.
6. Restricted and Prohibited Items
The following items may not be transported without prior agreement:
Hazardous materials
Illegal goods
Explosives or flammable items
Perishable goods requiring temperature control
Live animals
High-value items not declared at booking
Failure to declare restricted items may result in refusal of transport.
7. Delivery Times
Delivery times provided are estimated only.
While we make every effort to meet agreed schedules, we are not liable for delays caused by:
Traffic
Weather
Mechanical issues
Accidents
Circumstances beyond our control
8. Liability
We take reasonable care in handling all goods.
However, liability is limited to:
The value of the goods transported, or
Our insurance coverage limits
Claims for loss or damage must be reported within 24–48 hours of delivery.
Proof of value may be required.
9. Third-Party Transport
Where larger vehicles or specialist equipment are required, deliveries may be completed through approved UK transport partners.
In such cases we remain your primary point of contact and will manage the transport arrangement.
10. Claims
Any claims for damage or loss must:
Be reported in writing
Include photographs where possible
Be submitted within the required timeframe
Failure to report within the specified time may invalidate the claim.
11. Website Use
All content on this website is the property of EGF LOGISTICS LTD and may not be reproduced without permission.
12. Governing Law
These terms are governed by the laws of England and Wales.